Terms of Service

Welcome to Al Nur Store. These Terms of Service govern your use of our website and your purchase of products from Al Nur Store.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General

Al Nur Store operates an online retail store offering various consumer products and gadgets in Pakistan.

Throughout these Terms, the terms "we," "us," "our," and "Al Nur Store" refer to Al Nur Store. The terms "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when they are posted on this page.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a purchase agreement.

• The information you provide to us is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use our products or services for any illegal or unauthorized purpose.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product packaging may occasionally vary from images shown on the website.

• Product specifications may change due to manufacturer or supplier updates.

• Minor differences between product images and the actual product may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products at any time.

• Refuse or cancel an order if a product becomes unavailable.

• Substitute or update product specifications where necessary.

If an order is cancelled because a product is unavailable, we will notify the customer and provide any applicable refund.

5. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Product prices may change at any time without prior notice.

We reserve the right to correct pricing errors. If an order has been placed at an incorrect price due to an obvious website or system error, we may cancel the order and notify the customer.

Shipping or delivery charges may be displayed separately from the product price where applicable.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel any order for legitimate reasons, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspicious or fraudulent activity.

• Incomplete or inaccurate customer information.

• Repeated unsuccessful delivery attempts.

• Other circumstances that may prevent us from safely fulfilling the order.

For Cash on Delivery orders, we may contact you to verify your order before dispatch.

7. Customer Information

You agree to provide accurate and complete information when placing an order.

This may include:

• Full name

• Phone number

• Delivery address

• City

• Email address, where applicable

• Other information required to process and deliver your order

You are responsible for ensuring that your delivery information is correct.

Al Nur Store is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, payment is collected when the order is delivered.

Customers placing COD orders are expected to accept the order upon successful delivery.

Repeatedly placing fraudulent, fake, or intentionally unaccepted COD orders may result in the customer being restricted from placing future COD orders.

9. Shipping and Delivery

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, operational issues, or other circumstances beyond our reasonable control.

We do not guarantee a specific delivery date unless explicitly stated.

Once an order has been dispatched, delivery is handled by the applicable courier or logistics provider.

For further information regarding delivery, please refer to our Shipping Policy.

10. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted our applicable return and refund terms.

11. Cancellations

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

We reserve the right to refuse cancellation requests where an order has already entered the fulfillment or shipping process.

12. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose.

• To commit or assist in fraudulent activity.

• To submit false or misleading information.

• To interfere with the security or operation of our website.

• To attempt unauthorized access to our systems.

• To collect or misuse information belonging to other customers.

• To transmit malicious software, viruses, or harmful code.

• To engage in activities that could damage, disable, or overburden our website.

• To infringe upon the intellectual property rights of Al Nur Store or third parties.

We reserve the right to restrict or terminate access to our website where necessary.

13. Intellectual Property

All content appearing on this website, including but not limited to:

• Logos

• Brand names

• Product descriptions

• Graphics

• Images

• Website design

• Text

• Videos

• Layouts

may be owned by Al Nur Store, its suppliers, manufacturers, licensors, or other respective rights holders.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization.

14. Third-Party Services

We may use third-party companies and services to operate our business, including payment providers, courier companies, technology providers, advertising platforms, and fulfillment or dropshipping partners.

Your use of our website may therefore involve services provided by third parties.

We are not responsible for interruptions, failures, delays, or actions caused by third-party services beyond our reasonable control.

15. Third-Party Links

Our website may contain links or references to third-party websites or services.

These links may be provided for convenience only.

Al Nur Store does not necessarily endorse or control third-party websites and is not responsible for their content, availability, policies, or practices.

You should review the terms and policies of any third-party website you visit.

16. Accuracy of Information

We do not guarantee that all information displayed on our website will always be complete, accurate, current, or error-free.

We reserve the right to correct errors and update information at any time without prior notice.

17. Disclaimer

To the maximum extent permitted by applicable law, Al Nur Store does not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors or technical issues.

• Product availability will remain unchanged.

• Delivery will occur within a particular estimated timeframe.

• Products will meet a customer's expectations beyond their stated description and intended use.

Nothing in these Terms is intended to exclude any legal rights or protections that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Al Nur Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where legally applicable, will be limited to the extent permitted by applicable law and the amount paid for the relevant product or order.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Al Nur Store and its owners, employees, service providers, and partners from claims, losses, liabilities, or expenses arising from:

• Your violation of these Terms.

• Your misuse of our website.

• Your violation of applicable laws.

• Your infringement of the rights of another person or entity.

20. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

Any disputes shall be handled in accordance with the applicable laws and jurisdiction of Pakistan.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary, while the remaining provisions shall continue to remain in effect.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the terms governing your use of Al Nur Store and your purchases from us, subject to applicable law.

25. Contact Us

If you have any questions regarding these Terms of Service, please contact Al Nur Store through the contact information provided on our website.

Al Nur Store
Pakistan