Shipping policy

Shipping Policy

At Al Nur Store, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, subject to courier availability and service coverage for the customer's location.

Delivery availability may vary for certain remote or difficult-to-access areas.

2. Order Processing

Orders are generally processed within 1–2 business days after order placement and confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

Orders that cannot be confirmed may be cancelled to prevent delivery issues.

During major sales, promotional periods, public holidays, or unusually high order volumes, processing may take longer than usual.

3. Delivery Time

Our estimated delivery timeframe is:

  • Major cities: approximately 2–4 business days

  • Other cities and towns: approximately 3–5 business days

  • Remote areas: approximately 5–7 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier service, weather, public holidays, security conditions, operational issues, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to you before order confirmation.

Unless a promotional offer specifically states otherwise, the customer is responsible for any applicable delivery charges.

Shipping charges may vary depending on the product, destination, order size, or promotional offer.

5. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders within Pakistan.

For COD orders:

  • Payment is made to the courier upon delivery.

  • Please ensure that someone is available at the provided address to receive the parcel.

  • Please keep the required amount available when the courier arrives.

  • Our team may contact you to verify your order before dispatch.

COD is widely used in Pakistan, but refused or failed COD deliveries create additional shipping and handling costs for online businesses. For this reason, we may verify orders before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method, depending on the fulfillment and courier service used.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational policies.

Please ensure that:

  • Your phone number is active.

  • Your delivery address is complete and accurate.

  • Someone is available to receive the parcel.

  • You respond to calls or messages from the courier when necessary.

If delivery fails because of an incorrect address, an unreachable customer, repeated refusal, or customer unavailability, the parcel may be returned to the sender.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Al Nur Store is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect address.

  • Missing address information.

  • Incorrect phone number.

  • Unreachable customer.

  • Customer refusing to receive the parcel.

  • Customer being unavailable during delivery attempts.

If you notice an error in your delivery information, contact us as soon as possible. We will try to correct it if the order has not yet been dispatched.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Courier operational delays.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Road closures or transportation disruptions.

  • Security or regional conditions.

  • Incorrect or incomplete customer information.

  • Other circumstances outside our reasonable control.

A delivery delay does not automatically qualify an order for a refund or cancellation.

10. Damaged Parcels

If your parcel appears visibly damaged when delivered, please document the condition of the package and contact Al Nur Store as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy for the applicable procedure.

11. Refused or Unaccepted COD Orders

If a customer places a COD order and subsequently refuses or intentionally fails to accept the parcel without a legitimate reason, Al Nur Store may restrict the customer's ability to place future COD orders.

We reserve the right to verify future orders before dispatch or require an alternative payment method where appropriate.

12. Multiple Products in One Order

If an order contains multiple products, items may be shipped together or separately depending on product availability, fulfillment arrangements, and logistics.

If products are shipped separately, additional shipping charges will not be applied solely because the order is split unless clearly communicated to the customer beforehand.

13. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have questions regarding your delivery or shipping, please contact Al Nur Store through the contact information provided on our website.

Al Nur Store
Pakistan